Zencare Group Inc.
Privacy Policy

Last updated: April 8th, 2026

Zencare Group Inc. (hereinafter referred to as “Zencare,” “us,” “we,” “our,” or “Company”) created this Privacy Policy to apply to of our websites, https://zencare.co, https://members.zencare.co, https://therapist.zencare.co, https://blog.zencare.co, (the “Sites”), including our mobile sites, and all digital assets contained, or offered therein (collectively, our “Services”). This Privacy Policy describes, among other things, the types of information we collect from users when you use our Services, how we use it, and how you can access your information.

This Privacy Policy is integrated into and supplements our Terms & Conditions of Use (“Terms & Conditions”2).

By using the Services and providing us with your Information (defined below), you acknowledge and agree to the practices described in this Privacy Policy and Terms & Conditions referenced above and to the updates to these policies posted here from time to time. We will provide notice to you if changes are material and, where required by applicable law, obtain your consent. Your continued use of the Sites after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates. If you do not agree with them, please do not use the Sites.

This Privacy Policy does not apply to Protected Health Information (“PHI”) as defined under the Health Insurance Portability & Accountability Act and related regulations, as amended (collectively referred to as “HIPAA”).  If any of the Services Zencare provides are subject to HIPAA, we will have privacy and security obligations set forth our Business Associate Agreement, which is incorporated herein by reference, in addition to those described in this Privacy Policy.

If you are coming to our Services from Canada or certain U.S. States you may be entitled to certain individual rights under the applicable Data Protection Laws.  Please see the Notice to Certain Residents of Data Subject Rights3.

  1. INFORMATION WE COLLECT ABOUT YOU

We may collect the following categories of information about you which are described in more detail below: (A) information you provide to us, (B) information we may automatically collect, (C) information collected by cookies and technologies, and (D) information we may receive from third parties.  The information covered herein is referred to collectively as “Information,” and may include “Personal Information” or “Personal Data” as those terms are defined under an applicable law. Specifically, Information includes any information relating to an identified or identifiable natural person, who could be identified either directly or indirectly by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

  1. Information You Provide to Us

In using our Services, you may provide us with Information, including, without limitation:

  • Individual identifiers such as name, username, date of birth;
  • Contact information such as mailing address, phone number, and email address;
  • Commercial information such as products or services purchased, obtained, or considered;
  • Communications with us, preferences, and other Information you provide to us such as any messages, (including via online chat feature), opinions, and feedback that you provide to us, your user preferences (such as in receiving updates or marketing information), and other Information that you share with us when you contact us directly (such as for customer support services);
  • Health insurance plan, messages to a therapist offering services through the Sites regarding why you are reaching out;
  • Employment information, including whether you are a student and, if so, which university you attend;
  • Qualifications, certifications, the geographic region in which you practice, and your fields of specialty; and
  • Additional Information as otherwise described to you at the point of collection or pursuant to your consent.
  • Geolocation data, such as your physical location if you have enabled location services on your device;
  • Authentication data such as account personal information and log in credentials, including unique identifiers such as username, account number, and password;
  • Payment Information including debit or credit card information in combination with any required security or access code collected for purpose of processing payment for our products or Services.
  • Racial or ethnic origin information;
  • Sexual orientation information; and
  • Biometric information, including photos and videos.
  • Information We May Automatically Collect About You

Our Services may automatically collect the following categories of usage and technical Information about you.  This Information is used by Zencare for the operation of the Services, to maintain quality of the Services, and to provide general statistics regarding use of the Services.  This Information may include:

  • IP address, which is the number associated with the service through which you access the Internet, like your ISP (internet service provider);
  • Date and time of your visit or use of our Services;
  • Domain server from which you are using our Services;
  • Type of computer, web browsers, search engine used, operating system, or platform you use;
  • Type of language your system uses and the country and time zone of your device;
  • Data identifying the web pages you visited prior to and after visiting our website or use of our Services;
  • Your movement and activity within the Sites, including pages visited, time spent on pages, clicks, scroll depth, features used, error logs, and crash reports, which is aggregated with other Information; and
  • Mobile device Information, including the type of device you use, operating system version, screen resolution, load times, latency, and the device identifier (or “UDID”).
  • Cookies & Technologies Used to Collect Information About You

We and/or certain service providers operating on our behalf may collect information about your activity, or activity on devices associated with you over time, on our sites and applications, and across non-affiliated websites or online applications.  We may collect this Information by using certain technologies, such as cookies, web beacons, pixels, software developer kits, third party libraries, and other similar technologies.  Third-party service providers, advertisers, and/or partners may also view, edit, or set their own cookies or place web beacons.

  • Cookies (or browser cookies).  A cookie is a small file placed on the hard drive of your computer.  You may refuse to accept browser cookies by activating the appropriate setting on your browser.  However, if you select this setting, you may be unable to access certain parts of our Services.  Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our website.
  • Web Beacons.  Website pages may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages and for other related statistics (for example, recording the popularity of certain content and verifying system and server integrity).  We also use these technical methods to analyze the traffic patterns, such as the frequency with which our users visit various parts of the Services.  These technical methods may involve the transmission of Information either directly to us or to a third party authorized by us to collect Information on our behalf.  Our Services use retargeting pixels from Google, Facebook, and other ad networks.  We also use web beacons in HTML emails that we send to determine whether the recipients have opened those emails and/or clicked on links in those emails.
  • Analytics and Fraud Detection.  Analytics are tools we may use, such as Google Analytics, to help provide us with information about traffic to our website and use of our Services, which Google may share with other services and websites who use the collected data to contextualize and personalize the ads of its own advertising network.  We may also use reCAPTCHA, a tool which utilizes advanced risk analysis techniques to distinguish humans and bots in order to help us protect our websites from fraud, spam, and abuse.  You can view Google’s Privacy Practices here: Privacy Policy – Privacy & Terms – Google.
  • Information We May Receive from Third Parties

We may collect additional Information about you from third-party websites, social media platforms and/or sources providing publicly available information (e.g., from the U.S. postal service) to help us provide services to you, help prevent fraud, and for marketing and advertising purposes.

We also collect your Information through third party service providers. Currently, we use Acuity Scheduling to book calls between users of the Services (“Users”) and Therapists, and Amazon Web Services (“AWS”) to relay messages between parties using the Sites. While these may not be the third parties that we use in the future, we may use other companies like them to collect Information.

This Privacy Policy only applies to Information collected by our Services.  We are not responsible for the privacy and security practices of those other websites or social media platforms or the Information they may collect (which may include IP address).  You should contact such third parties directly to determine their respective privacy policies.  Links to any other websites or content do not constitute or imply an endorsement or recommendation by us of the linked website, social media platform, and/or content.

  1. HOW WE USE YOUR INFORMATION
  2. Use and Purpose of Processing Your Information

We use and process your Information for things that may include, but are not limited to, the following:

  • To provide you with the Services and Information you request;
  • To respond to your inquiries and questions and provide customer service;
  • For general or targeted marketing and advertising purposes, including sending you promotional material or special offers on our behalf or on behalf of our marketing partners and/or their respective affiliates and subsidiaries and other third parties, provided that you have not already opted-out of receiving such communications;
  • To fulfill obligations we have with you;
  • To manage, improve, and foster relationships with third-party service providers, including vendors, suppliers, and parents, affiliates, subsidiaries, and business partners;
  • Maintain, improve, customize, or administer the Services, perform business analyses, or other internal purposes to improve the quality of our business, the Services, resolve technical problems, or improve security or develop other products and services;
  • Comply with our Terms and Conditions;
  • Analytics for business purposes and business intelligence;
  • Comply with any applicable laws and regulations and respond to lawful requests; and/or
  • For any other purposes disclosed to you at the time we collect your Information and/or pursuant to your consent.

We may also use Information that has been de-identified and/or aggregated for purposes not otherwise listed above.

  1. Disclosing Your Information

We may disclose your Information as set forth in the Privacy Policy and in the following circumstances:

  • Third-Party Service Providers.  We may disclose your Information to third-party service providers that perform certain functions or services on our behalf (such as to host the Services, manage databases, perform analyses, process credit card payments, provide customer service, or send communications for us). In some instances, we may aggregate Information we collect so third parties do not have access to your identifiable Information to identify you individually.
  • Therapists.  We may disclose your Information to Therapists and licensing boards to verify Therapists’ credentials.
  • Disclosure of Information for Legal and Administrative Reasons.  We may disclose your Information without notice:  (i) when required by law or to comply with a court order, subpoena, search warrant, or other legal process; (ii) to cooperate or undertake an internal or external investigation or audit; (iii) to comply with legal, regulatory, or administrative requirements of governmental authorities (including, without limitation, requests from the governmental agency authorities to view your Information); (iv) to protect and defend the rights, property, or safety of us, our subsidiaries and affiliates, and any of their officers, directors, employees, attorneys, agents, contractors, and partners, and users of the Services; (v) to enforce or apply our Terms of Use; and (vi) to verify the identity of the user of our Services.
  • Business Transfers.  Your Information may be transferred, sold, or otherwise conveyed (“Conveyed”) to a third party where we: (i) merge with or are acquired by another business entity; (ii) sell all or substantially all of our assets; (iii) are adjudicated bankrupt; or (iv) are liquidated or otherwise reorganize.
  • Information Shared with our Subsidiaries and Affiliates.  We may share your Information with our subsidiaries and affiliates.
  • De-Identified or Aggregated Data.  We may share your Information on an aggregated basis for any purpose in which your specific Information is blinded, masked, or otherwise not identifiable.
  • With Your Consent.  We may disclose Information consistent with this Privacy Policy with your consent.

We do not sell or share your mobile number with third parties for their marketing or promotional purposes. We may share this information with service providers (e.g., carriers, messaging platforms, etc.) for purposes of providing the Services to you, and communicating with you about the Services in response to your requests for information or creation of an account.

  1. LINKS TO OTHER WEBSITES

Some content, including advertisements on the Sites, is provided by third-parties such as advertisers, ad networks, content providers, and application providers. When you click on links or ad banners that take you to third-party websites, those parties may collect information about you. This information may be associated with your Information or they may collect data about your online activities over time and across different websites and services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. Theses third parties may have privacy policies that differ from ours. We encourage you to read their posted privacy policies whenever you interact with any website.

We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

  1. INFORMATION SECURITY

We use industry-standard techniques on the Sites to help to protect any Information you have provided to us from loss, misuse or alteration. However, please be aware that no method of electronic storage can ever be 100% secure. Therefore, as is the case with any organization - we are not able to guarantee the absolute security of your Information. We are not responsible for circumvention of any privacy settings or security measures contained on the Sites.

The safety and security of your information also depends on you. Where you have chosen a password for access to certain parts of our Sites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Sites. The information you share in public areas may be viewed by any User or Therapist of the Sites. Unfortunately, the transmission of information via the internet is not completely secure. Any transmission of Information is at your own risk.  You agree that we will not have any liability for misuse, access, acquisition, deletion, or disclosure of your Information.

If you believe that your Information has been accessed or acquired by an unauthorized person, you should promptly Contact Us4 so that necessary measures can quickly be taken.

  1. DATA RETENTION

We will retain your Information for as long as needed to provide you Services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies.  We will retain and use your Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.  In accordance with our routine record keeping, we may delete certain records that contain Information you have submitted to us.  We are under no obligation to store such Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Information.

  1. YOUR CHOICES
  2. Marketing Communications.  If you do not want to receive marketing and promotional emails from us, you may click on the “unsubscribe” link in the email to unsubscribe and opt-out of marketing email communications or see how to Contact Us below for more information.
  3. Text Messages.  You may sign up to receive text messages from Zencare or third-party service providers on behalf of Zencare (e.g., text message marketing).  By signing up for text messaging services or otherwise opting in to receive text messages (opting in via short code or entering your phone number into an on-site collection widget), you agree that you have provided Zencare or its third-party service providers with prior express written consent to be contacted by text message, including recurring automated promotional and personalized marketing text messages.
  4. By providing prior express and/or prior express written consent, you agree to receive text messages under the Telephone Consumer Protection Act and related state laws, including by the use of an automatic telephone dialing system (“ATDS”) to deliver text messages to the mobile phone number which you provided to Zencare.  While you consent to receive messages sent using an ATDS (or “autodialer”), the foregoing shall not be interpreted to suggest or imply that any or all of Zencare mobile messages are sent using an autodialer.  We will use the Information provided by you in connection with the text messaging services in accordance with this Privacy Policy.  Your consent is not a condition of any purchase or use of our Services and your consent to be contacted as described is voluntary.   The number of text messages you receive may vary based upon the text messaging service(s) you sign up for.   Message and data rates may apply.
  5. You may revoke your consent and opt out to discontinue text messages at any time.  If you no longer want to receive text messages from us, reply STOP (or as otherwise instructed).
  6. CHILDREN’S INFORMATION

Our Sites are not intended for individuals under 16 years of age. No one under the age of 16 may provide any Information on the Sites. We do not knowingly collect Information from children under 16. If you are under 16, do not use or provide any Information on the Sites or utilize any of its features, register on the Sites, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Information from a child under 16 without verification of parental consent, we will delete that Information. If you believe we might have any Information from or about a child under 16, please contact us at [email protected].

  1. DIFFICULTY ACCESSING OUR PRIVACY POLICY

Individuals with disabilities who are unable to usefully access our Privacy Policy online may contact us to inquire how they can obtain a copy of our policy in a more easily readable format.

  1. “DO NOT TRACK” SIGNALS

We do not support “Do Not Track.”  Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.  You can enable or disable “Do Not Track” by visiting the “Preferences” or “Settings” page of your web browser.  Do Not Track is different from Global Privacy Controls (“GPC”). Please note that opting out of tracking through your browser may impact the functionality of the Services.

  1. CHANGES TO THIS PRIVACY POLICY

We reserve the right to change, modify or amend this Privacy Policy at any time to reflect changes in our offerings, accommodate new technologies, regulatory requirements, or other purposes.  If we modify our Privacy Policy, we will update the “Effective Date” and such changes will be effective upon posting.  It is your obligation to check our current Privacy Policy for any changes.

  1. CONTACT US

If you have any questions about this Privacy Policy or the Information we have collected about you, please contact us at the following:

You can opt-out of receiving our emails by following the unsubscribe instructions included in each such email.

You can also unsubscribe and/or request to delete the Personal Information you have provided to us by contacting Zencare at here and entering "Privacy Policy” in the Subject* field.

We will retain your information only for as long as needed to provide you the Services or as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Write us: Owl Practice Suite 8000 Avalon Blvd, Suite 100Alpharetta, GA 30009